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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-20-2024 08:47 PM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer
Operating System: Microsoft Windows 11

Scan to **bleep** email stopped working a while ago.  I'm finally trying to set it up again.  But I'm getting the "Incorrect credentials. Check your username/password and try again".  I've verified my email address and password are correct.  I recall reading somewhere that I'd have to enter a 4 digit pin on the printer control panel before scan to email would work, but I don't see that option.  I've seen information about generating an apps password, or checking 2-step verification, but I don't know where to find those options for outlook.  I was able to get "Scan to Network Folder" to work.   Can anyone help?  Thanks, JKNC

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