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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-19-2022 09:20 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: macOS 12.0 Monterey

Hi, where do I find the "everyday scan" on HP Smart or is there some other way to scan to tiff to my Macbook Pro? I have installed the full package. Do I also have to install all the optional plugins? Easy scan will not install, it gets stuck in the process? But from what I gathered here there should be an option called "everyday scan" on the HP Smart app, once everything is installed. But I only have "scan" and then choose either document or photo, and then I only get to choose between PDF and JPG which I don't have much use for.

I hope that someone can give me a simple explanation.

 

Many thanks in advance.

/Frustrated

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2022 12:34 PM

HP Recommended

Hi,

HP Smart offers PDF or JPEG scanning only, Everyday scan options with TIFF formats are available by HP Easy Scan or via Apple Image Capture, please try scanning from the Apple Image capture application and there you should be able to scan as TIFF:

https://support.apple.com/en-il/guide/image-capture/imgcp1004/mac

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎06-19-2022 12:34 PM

HP Recommended

Hi,

HP Smart offers PDF or JPEG scanning only, Everyday scan options with TIFF formats are available by HP Easy Scan or via Apple Image Capture, please try scanning from the Apple Image capture application and there you should be able to scan as TIFF:

https://support.apple.com/en-il/guide/image-capture/imgcp1004/mac

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No
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