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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hi!

When i scan old photos to archive, they're coming through far too bright and washing many out - struggling to find any way of darkening the scan - trying to scan 20+ photo albums, so this is already frustrating, please help 😞

Using deskjet2720e on Windows 10, drivers are up to date, just very frustrated with it currently

3 REPLIES 3
HP Recommended

@Cezzie 

 

Welcome to the HP Community --

 

OK -- what you can do depends on the tools you use.

 

The HP Smart app can Scan > Edit > Adjust colors and balance before saving the scanned content.

The Windows Photos app can scan and Adjust the content before saving, too.

Both applications are fairly easy to use.

At this writing, neither of these apps will scan and separate a flatbed full of photos into individually saved files.

 

Side Bar:  OK - extracting individual photos from a group on the flatbed can be done, but the process is painful and must be done manually.

 

Example – HP Smart – Windows – Photo > Scan > Edit set

HP_Smart_Win_Scan_Edit_Image_Set_2HP_Smart_Win_Scan_Edit_Image_Set_2

 

Example > Windows / Microsoft Photos > Scan > Adjust

Photos_Edit_Options_Adjust_1Photos_Edit_Options_Adjust_1

 

It's also nearly impossible to correct the color and balance on a single photo when working with a group of photos.

 

HP Smart can be used later to Scan > IMPORT a single photo > Edit > Adjust

 

HP Smart - Windows > Scan > Scan or Import - Menu options

HP_Smart_Win_Scan_Photo_Save_3HP_Smart_Win_Scan_Photo_Save_3

 

=====================================

 

HP Scan can be used to scan photos and adjust the color brightness -- like the apps, the color correction tools are not extensive -- they might do the job well enough if the photo is in good enough condition.

 

HP Scan does let you scan groups of photos on the flatbed (glass) and then save each photo as a separate file.

 

You do need to edit the contents together as a group.  The results might be satisfactory if the photos are similar in color, balance, and condition to start.

 

HP Scan - Save as JPEG > Page Size = Detect Photos > More > Image

9025_HP_Scan_menu_JPEG_More_Image_All_79025_HP_Scan_menu_JPEG_More_Image_All_7

 

 

If you intend to reprint the photos -- for example - for the purpose of repopulating your family photo albums, each photo can be retouched (again) before printing.  The simple print apps and software won't do a spectacular job for this -- you need decent Photo Editing and Print software. 

 

Example

Irfanview 

 

Example - Irfanview > Open Photo file > Image > Color Corrections > Print / Save

Irfanview_Print_Color_Correction_2Irfanview_Print_Color_Correction_2

 

Example - Irfanview - Custom Print Size

Irfanview_Custom_Print_Size_3Irfanview_Custom_Print_Size_3

 

 

 

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Third Party Software

 

Irfanview > Brilliant Free Photo Viewing, Editing, and Print Software

 

Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including custom print size, tiles, and the “Mirror” or horizontal flip function, and several other options not found elsewhere.

 

  • Create a Restore Point (optional, recommended)
  • Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
  • Additional information at the website, including: FAQ

 

NOTES

  • Both 32bit and 64bit software versions for Windows are available.
  • Irfanview is also available as an Windows 10 Application from the Microsoft Store

 

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version: https://www.fosshub.com/IrfanView.html

 

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

 

How to find Help within the Irfanview software

Once installed, open the software > Tab Help

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you, as a novice, i'm not confident with what levels need to be to get it perfect, missing my old cheap scanner that just seemed to copy pretty close each time 😞 But will try and keep perservering.

HP Recommended

@Cezzie 

 

You are welcome.

 

I don't know the reason for the difference between this printer and the "old" printer.

 

A Guess:

"Old Printer" scanner light might not have been as bright.

What?

The light used to scan the contents can dim over time.

It's also possible (that) the  old printer's light scan light as never as bright at the scan light on this printer.

?

If the light used to scan the content is very bright, the results will be different from a scan using a dimmer light source.

 

Good Luck.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.