Scan via AirPrint

[finestblend79]

Hi,

I am unable to connect to my printer using the Printers and Scanners --> Open Scanner function via AirPrint. It gives me an error 'An error occurred while connecting with the scanner (-9923). My Mac OS is up to date with Mojave 10.14.6. I have tried changing the network, re-added the printer, turned off IPv6 (as per a forum response in an earlier post).

Any suggestions? Appreciate the help. Cheers.

Jibin

[KrazyToad]

@finestblend79

Please check the following details and then try connecting your printer once again

- Do you have any Anti-virus software installed on your MAC? If you do, please deactivate it for now.

- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

Next ensure your Mac and Printer have the latest updates

Printer Firmware: https://support.hp.com/in-en/document/c02919168

Mac update: https://support.apple.com/en-us/HT2015

If all the details check out and the issue persist, Try using the HP Smart App or HP Easy Scan

Please refer to this Link: https://support.hp.com/in-en/document/c04788799

Let me know how it goes 😊

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