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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-13-2024 11:42 PM

HP Recommended
Product: HP office jet pro 8025e
Operating System: Microsoft Windows 11

I recently updated to a Windows 11 laptop from a Windows 7 professional laptop. Now I have to open up the stupid HP Smart app just to get the printer to scan a document to the laptop, I never had to do that with the Windows 7 laptop. This process to me seems to be a big waste of time, which I don’t have. There has to be a better way (like before with the Windows 7 operating system.

1 person had the same question
1 REPLY 1

‎02-14-2024 05:50 AM

HP Recommended

Of course, there is. You need to go to hp.com and install full driver/software and you will have closely the same as on the previous OS.

https://support.hp.com/us-en/drivers/hp-officejet-pro-8020e-all-in-one-printer-series/model/37934576... 

 

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