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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-26-2018 04:05 AM

HP Recommended
Product: HP Photosmart C7280 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I installed using the latest driver PS_AIO_02_Net_Full_Win_WW_140_408-5.

During the installation I got a message:

Bing Bar for HP check if a new or updated version of this app is available for Windows 10

I ignored the message hoping the installation would be ok but I cannot scan documents (photographs scan ok),

Hope someone can help thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2018 07:03 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3

‎02-26-2018 07:03 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎03-06-2018 01:30 AM

HP Recommended

I decided to first uninstall. For some reason installation files were hidden but I successfully uninstalled everything.

Then I ran HP Print and Scan Dr utility which I had installed previously.

Eventually I resolved the problems and have a fully functioning installation.

Thanks for your suggestion.

Was this reply helpful? Yes No

‎03-28-2018 01:12 AM

HP Recommended

Hi,

 

Glad to know that the issue has been resolved.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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