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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-26-2018 04:05 AM

HP Recommended
Product: HP Photosmart C7280 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I installed using the latest driver PS_AIO_02_Net_Full_Win_WW_140_408-5.

During the installation I got a message:

Bing Bar for HP check if a new or updated version of this app is available for Windows 10

I ignored the message hoping the installation would be ok but I cannot scan documents (photographs scan ok),

Hope someone can help thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2018 07:03 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3

‎02-26-2018 07:03 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎03-06-2018 01:30 AM

HP Recommended

I decided to first uninstall. For some reason installation files were hidden but I successfully uninstalled everything.

Then I ran HP Print and Scan Dr utility which I had installed previously.

Eventually I resolved the problems and have a fully functioning installation.

Thanks for your suggestion.

Was this reply helpful? Yes No

‎03-28-2018 01:12 AM

HP Recommended

Hi,

 

Glad to know that the issue has been resolved.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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