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Create an account on the HP Community to personalize your profile and ask a question
05-18-2025 10:51 AM
Welcome to the HP English Community --
Scan results are dependent on the Printer, the Operating System, and the Application / Software used to scan the content.
Scan content type also impacts the setup, that is, now the job is configured to get the result you expect.
That means scanning photo content setup can differ from scanning a document.
What we know:
Product / Printer Model: HP OfficeJet 3830 All-in-One Printer series
Operating System: ?
Software / Application: ?
Connection Type: ?
Content / File Type: Photo / Image
Paper Size / Type: ?
Job type: Scan Photo / Image
HP Smart - Windows - supports Edit options, including the initial controls for scan content type and scan area.
HP_Smart_Win_Scan_Photo_Share_5
HP_Smart_Win_Scan_Edit_Image_Set_5
HP Smart - Mobile - includes initial setup for area and type plus edit options.
HP_Smart_Mobile_Scan_PDF-Image_Options_8
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet 3830 All-in-One Printer series
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