Scan

[Gerakies]

I can't scan 

[Dragon-Fur · Accepted solution]

@Gerakies 

Welcome to the HP English Community --

Copy and Scan use the same mechanical parts of the printer.

Check whether you can use Copy.

Reference:  Make copies with an HP printer

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If the printer will neither copy or scan, it might be a hardware problem (scanner is broken).

Additional help, presented in order to be considered / completed:

Resolve scan quality problems on HP printers

And

Resolve copy problems with HP printers

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Next,

Scan requires a destination.

The printer does not support Wireless or any mobile devices that depend on a network.

Reference

Printer Specifications for HP DeskJet 1110, 2130 Printers

The printer supports using a USB printer cable between the printer and the computer.

This means the destination (where you save the scanned content) must be located on your computer.

If the printer is capable of using the scanner (hardware works), the next place to check is whether the destination can be reached.  Open the destination folder and make sure you can read / write to the folder.

If the USB cable connecting the printer to the computer is working, you should be able to print.

Submit a simple print job to the printer.

Next,

Recheck how to use Scan

Reminder >>  Scan, like other operations, requires an application or software capable of completing the task.

Which applications and software are available depend on the Operating System / version you are running on your computer. 

If the printer will copy but cannot print or scan, the source of the problem might be the connection (check your USB cable).

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

General Example - HP Smart - Windows - Scan > Scan Document > Save

HP_Smart_Win_Scan_Document_Save_8

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2130 All-in-One Printer series  

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