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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

This is just so frustrating that nothing works for this issue, for a product that I normally use daily.  I really liked how my scanner worked, it was so fast and easy to use.  

Hopefully soon there will be a FIX. 

 

HP Recommended

Just wondering if the recent update for Windows has fixed this issue.

I had to just buy a new scanner that was wireless from Epson, so I could continue to work with large documents that needed to be scanned.  

I had paid $799 for my ScanJet, of course nothing wrong with it except for the update with Windows that prevented it from working. 

 

  • [Scanners] Fixed: Apps might not recognize a scanner is available when it is connected.

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