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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-11-2023 06:19 PM

HP Recommended
Product: HP Scanjet G4010 Photo Scanner
Operating System: Microsoft Windows 11

Hi, I purchased a ScanJet G4010 some years ago that (though dog-slow) works fine until today.  When loading the HP Scanning application, I can select all the desired settings, click "Scan" and then save location, etc.  Once I click OK. the "Preparing to Scan" screen pops up, and the motor starts to run as if the scan is going to begin, but nothing happens -- it just sits there forever.  App is frozen and has to be killed in task manager.  

 

Troubleshooting steps taken:

- have rebooted PC

- have reinstalled HP software

- have powered off scanner, uninstalled HP software, rebooted, reinstalled HP software

- have run HP Print and Scan Doctor, selected the scanner, clicked "Fix Scanning" (i clicked on "more info" hyperlink and find that "Recommended Updates" and "Device Manager" both pass; then on "Driver check" it hangs -- the "Scanning..." bar progresses to about 40%, the software tells the scanner to move the motor for about 1 second, then a higher pitched move for about 1/4 second, then pauses for about 30seconds, then lower pitched motor for about 2 seconds in succession -- at that point no more progress -- the "Scanning..." bar stays at 40% forever and "Driver check" never completes.

 

Relevant info:

- WIndows 11 Pro 22H2 (22621.2428) (last windows update was 2 months ago, until just now- after problem -no other device changes recently)

- Device recognized in Device Manager (Imaging Devices / HP ScanJet G4010)

- Device Driver version = 14.5.0.0 (2013.07.18)

- No known changes between the years that this has been working and today when it stopped working

1 person had the same question
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