ScanJet Pro 3000 S3 - Still having issues after Windows 24H2

[SCS-Joe]

Looks like an older question for this scanner went unanswered and was closed:

ScanJet Pro 3000 S3 - HP Support Community - 6112711

This article states that S2 scanners did have the option to never go to sleep.  S4 scanners also have this option.

We are still having issues with the HP ScanJet Pro 3000 s3 Sheet-feed Scanner since the 24H2 Windows update.

The issue now is that these scanners go into sleep mode after 8 hours and will not be recognized by Windows unless

the scanner is power cycled and Windows is rebooted.  Have to do this twice sometimes.

We also have HP ScanJet Pro 3000 s4 scanners.  We got those to stay connected when we went into the scan utility and set the sleep mode to never.  The s3 scanners don't have this option even after updating to the latest firmware (3.53 at this

time).

Why hasn't this been fixed in the firmware for S3 scanners?  We have about 15 S3 scanners that will be useless if they are put on new Windows 11 24H2 computers.  I understand that these are out of warranty but there should be either a fix or a hardware replacement program.

[Jasonveda]

Hi, were you able to resolve? We have over 2165 Scanjet Pro 3000s and are struggling to get the support that we need from HP. We have done all the recommended steps. This drastically impacts our opperations. 

[frantza]

Good luck getting them to reply.  Several people have been trying to reach out to HP with no luck.

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-Computer-from-Printer-M479FDW-Does-Not...

[SCS-Joe]

What's interesting is also that HP released a firmware update for the HP Scanjet 3000 S4 scanners in May

HP ScanJet Pro 3000 s4 Firmware

0.68
19.5 MB
May 8, 2025

This added the functionality to never put the scanner to sleep.  They haven't released a new firmware update for the S3

scanners since August of 2019

HP ScanJet Pro 3000 S3 Firmware Update.

3.53
25.1 MB
Aug 27, 2019

Just allowing the scanner to not go to sleep will fix our problem with the scanners going offline and not being able to

come back without power cycling the scanner then rebooting Windows 11.

[THinkscale]

no it still does not work

[THinkscale]

I cant even get anyone at HP to give me a helpful hint.  I love the scanner but it seems that it is useless now!!