• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-30-2020 02:51 AM

HP Recommended
Product: HP Deskjet 5075
Operating System: Microsoft Windows 10 (64-bit)

Scanner stopped working after HP Smart update for Windows 10. Throws an error while scanning.
With Android, the same scanner works fine.

Category:
2 people had the same question
2 REPLIES 2

‎10-30-2020 05:38 AM - edited ‎10-30-2020 05:40 AM

HP Recommended

I have the same Pb with my HP ENVY Photo 6232.

The HP print and scan Doctor  hasn't found an error , but  install HP envy photo 62000 serie scan.

The HP serie scan work well but not as easy to use as HPsmart.

 

 

 

 

Was this reply helpful? Yes No

‎11-01-2020 12:27 PM

HP Recommended

@Sergo12, Welcome to the HP Support Community!

 

Check for any pending Windows updates and reboot the PC

Reinstall the HP Smart app and try to scan.

 

If the issue persists, click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Open the HP Printer Assistant to scan as shown in this document - How to Scan

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.