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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scaner not worked Windows10

Create an account on the HP Community to personalize your profile and ask a question
10-30-2020 02:51 AM
Scanner stopped working after HP Smart update for Windows 10. Throws an error while scanning.
With Android, the same scanner works fine.
10-30-2020 05:38 AM - edited 10-30-2020 05:40 AM
I have the same Pb with my HP ENVY Photo 6232.
The HP print and scan Doctor hasn't found an error , but install HP envy photo 62000 serie scan.
The HP serie scan work well but not as easy to use as HPsmart.
11-01-2020 12:27 PM
@Sergo12, Welcome to the HP Support Community!
Check for any pending Windows updates and reboot the PC
Reinstall the HP Smart app and try to scan.
If the issue persists, click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Open the HP Printer Assistant to scan as shown in this document - How to Scan
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee