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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-29-2020 03:52 AM

HP Recommended
Product: HP Photosmart k510
Operating System: macOS 10.15 Catalina

Hello

My computer is a Mini Mac macOS Catalina version 10.15.7 I cannot cope with the scanner in HP Photosmart Ink Adv k510. The printer works without problems via USB and Wi-Fi. However, the scanner does not work with Wi-Fi or USB cable. I checked HP Smart, HP Easy Scan, Image Capture; Preview - import from the scanner. There is only the words "Waiting for the scanner" or "Scanner is warming up" and after some time "Preview scan timeout ". The scanner only works via the HP website http://dhcppc45.local./#hId-webscanPage and the paid VueScan app. I installed the latest HP PrinterDrivers 5.1 drivers from August 4, 2020, which you say works with my HP k510 printer - https://support.hp.com/pl-pl/drivers/selfservice/hp-photosmart-ink-advantage-e-all-in-one-printer-se.... However, this printer prints and scans without problems on a Windows PC. Apple, with whom I consulted for a few days no scanner operation, says that I can only find help from HP. Recently I found HP Easy Admin for macOS to download print and scan solutions - https://support.hp.com/us-en/document/c06164609#one_download_EasyAdmin which I was optimistic about installing Unfortunately, the scanner does not work. I can see the version of the printer driver 3.2.2 in my system and the scanner version 1.10.3. I feel cheated but I do not know whether by HP which gives an outdated scanner driver or by Apple which is blocking the new scanner driver I am asking for help in settling the matter, because it is not serious that a third company VueScan sells drivers that work in this device, and your driver does not work despite the information on the HP website

Category:
1 REPLY 1

‎10-12-2020 11:55 PM

HP Recommended

A few days ago, HP updated the HP Smart app and my scanner on the HP Photosmart Ink Adv k510 printer worked. BRAVO. Now I am waiting for the driver to be corrected by HP developers in the 5.1 bundle recommended on the website https://support.hp.com/pl-pl/drivers/selfservice/hp-photosmart-ink-advantage-e-all-in-one-printer-se..., because the scanner still does not work under Apple with macOS Catalina with version 10.15.7

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