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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-06-2024 07:49 PM

HP Recommended

Hi ,

I used feed scan and they are showing extra line.  how can I do?  

 

Kennyoliver_0-1722995235212.png

 

Thanks You!

 

Oliver

 

Category:
3 REPLIES 3

‎08-07-2024 01:42 PM

HP Recommended

Hello Oliver,
Welcome to the HP Support Community!

 

Try this

Andr1611_0-1723059744010.png

 

Kind Regards
Andr-1611

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‎08-07-2024 03:33 PM

HP Recommended

Hi Andr-1611,

 

Thank you for your reply.

The Manual scan is no problem.  when I used feed they are showing extra line.

 

Regards,

Oliver

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‎08-08-2024 06:31 AM

HP Recommended

Hello Oliver,
that's why you have to clean this small area of glass, as shown in the picture.
This line is created by a dirt particle. One more tip, use a magnifying glass. Because some dirt particles are very, very small!

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
            
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Was this reply helpful? Yes No
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