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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-06-2024 07:49 PM

HP Recommended

Hi ,

I used feed scan and they are showing extra line.  how can I do?  

 

Kennyoliver_0-1722995235212.png

 

Thanks You!

 

Oliver

 

Category:
3 REPLIES 3

‎08-07-2024 01:42 PM

HP Recommended

Hello Oliver,
Welcome to the HP Support Community!

 

Try this

Andr1611_0-1723059744010.png

 

Kind Regards
Andr-1611

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‎08-07-2024 03:33 PM

HP Recommended

Hi Andr-1611,

 

Thank you for your reply.

The Manual scan is no problem.  when I used feed they are showing extra line.

 

Regards,

Oliver

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‎08-08-2024 06:31 AM

HP Recommended

Hello Oliver,
that's why you have to clean this small area of glass, as shown in the picture.
This line is created by a dirt particle. One more tip, use a magnifying glass. Because some dirt particles are very, very small!

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
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Was this reply helpful? Yes No
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