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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Scanjeg G4010 utility program cannot be installed on Win...

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02-13-2024 03:48 PM
Cannot install the utility program for ScanJet G4010. The driver is installed and the scanner works ok,
Solved! Go to Solution.
Accepted Solutions
02-14-2024 11:57 AM
Try this Solution:
- Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
- Close all programs
Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.
OPTIONAL:
- Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start
Kind Regards
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
02-14-2024 11:57 AM
Try this Solution:
- Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
- Close all programs
Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.
OPTIONAL:
- Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start
Kind Regards
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
02-14-2024 03:08 PM
Thank you for your suggestion. The installation process worked flawlessly wihthout error messages and scanning several pages into one document worked better than with the utility program that came with the scanner. It scans A4 pages into A4 output pages and I did not have to cut the scanned document to size. It went automatically. In this regard the new program is definitely better than the original.
02-14-2024 03:14 PM
Hi @ARNBITS
You’re welcome.
Kind Regards
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.