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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-21-2017 03:11 PM

HP Recommended
Product: Scanjet 4890
Operating System: macOS 10.12 Sierra

When I upgraded to Mac OS 10.12.4 my Scanjet 4890 flatbed scanner software ceased to work correctly.  Does HP plan to develop appropriate software to make the Scanjet 4890 compatable with Mac OS 10.12.4? If HP will not develop appropriate updates, are there any known work arounds for the incompatiblity of the Scanjet and the Mac OS 10.12.4? Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2017 01:13 AM

HP Recommended

Hi,

OS X 10.6 (Snow Leopard) was the latest supported operating system, the scanner is no longer officially compatible with any later SO X version.

 

You may try installing the 10.6 software below and see if it may work, although there are likley to be issues:

http://ftp.hp.com/pub/softlib/software12/COL31539/sj-78355-5/HP_Installer_Scanjet_v2.4.4_Ph5.dmg

 

If you experience issues you may try installing the 3rd party VueScan application and see if it may scan from your scanner using the HP drivers correctly:

http://www.hamrick.com/vuescan/hp_scanjet_4890.html#technical-information

 

Hope that may work,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎04-22-2017 01:13 AM

HP Recommended

Hi,

OS X 10.6 (Snow Leopard) was the latest supported operating system, the scanner is no longer officially compatible with any later SO X version.

 

You may try installing the 10.6 software below and see if it may work, although there are likley to be issues:

http://ftp.hp.com/pub/softlib/software12/COL31539/sj-78355-5/HP_Installer_Scanjet_v2.4.4_Ph5.dmg

 

If you experience issues you may try installing the 3rd party VueScan application and see if it may scan from your scanner using the HP drivers correctly:

http://www.hamrick.com/vuescan/hp_scanjet_4890.html#technical-information

 

Hope that may work,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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