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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-26-2025 12:51 PM

HP Recommended
Product: HP ScanJet Pro 3500 f1 Flatbed Scanner
Operating System: Microsoft Windows 11

Got a new computer which has Windows 11 Pro.   Installed the scanning software but when I try to open the software, ti says it cannot find the scanner.  I thought maybe my USB connection cable was bad. However, when I hook the scanner up to a Windows 10 machine everything works fine.  Anybody know what I can do to get it to work on my Windows 11?   I will be retiring my Windows 10 machine very soon.

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15 REPLIES 15

‎03-26-2025 02:01 PM

HP Recommended

Hello @Herr51 , how are yoy ?

 

Please, try the install driver below:

 

https://support.hp.com/za-en/drivers/swdetails/hp-scanjet-pro-3500-f1-flatbed-scanner/6788087/swItem...

 

Best regards

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‎03-26-2025 06:14 PM

HP Recommended

Thanks, but I already tried that.   It does not work.

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‎03-27-2025 05:57 AM

HP Recommended

Hello @Herr51 

 

Install an driver below:

 

https://support.hp.com/us-en/product/details/hp-universal-scan-software/2101620481

 

Best regards

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‎03-27-2025 06:11 AM

HP Recommended

Thanks again, but I already tried that as well.

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‎03-29-2025 06:20 AM

HP Recommended

UPdate to situation:   If the scanner is on when I boot the machine, the scanning works.   It is when the scanner shuts off after non-use and I try to scan, the scanner is not recognized.

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‎03-31-2025 08:34 AM

HP Recommended

I am having the same issue. Just got a new dell precision laptop and docking station. 

 

works when you reboot with scanner on, but will not find the scanner once the computer is on if the scanner is not already on. 

 

Did a fresh install of the software directly from HP site. 

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‎03-31-2025 09:27 AM

HP Recommended

Hello @Herr51 

 

Try testing on another device or changing the USB cable

 

Best regards

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‎03-31-2025 09:32 AM

HP Recommended

It works just fine on the old computer with windows 10

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‎03-31-2025 10:18 AM

HP Recommended

Tried fresh install of software, but does not help.   It does work with my wife's surface pro laptop running windows 10.  So I know it is not the USB cable.

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