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‎02-12-2020 02:31 PM

HP Recommended
Product: ENVY7800 All-in-one
Operating System: Microsoft Windows 10 (64-bit)

I updated the printer software yesterday so that I could scan from the printer glass. Software loaded fine and scanning from the printer glass worked great. I saved the scanned image in my Documents. However, the scanned image is now covering my desktop screen. I cannot delete it. There is no task running to support the appearance of this image.  How can I get rid of it?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2020 08:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you referring to the Desktop background?

 

If it is, you can change that, follow these steps:

 

1.  Right-click on the Desktop and select"Personalize"

2. Under Background, you can change the picture.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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4 REPLIES 4

‎02-12-2020 08:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you referring to the Desktop background?

 

If it is, you can change that, follow these steps:

 

1.  Right-click on the Desktop and select"Personalize"

2. Under Background, you can change the picture.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-15-2020 12:42 PM

HP Recommended

The reply did not help. I do not want any desktop image.  But, since I scanned a document, that scan image is covering up my desktop icons so that I cannot select most of them. I want to get rid of this image, but cannot click on it, delete it, or touch it in any way. I think it just plastered itself on my desktop when I scanned the image.

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‎02-15-2020 01:05 PM

HP Recommended

Update. I found what was wrong. It wasn't a Picture on the desktop, but that unwanted image had become the Background. I changed it and now all is fine. Thanks for your solution!  It got me to the solution.  Thanks again!

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‎02-15-2020 05:33 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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