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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-17-2020 05:10 AM

HP Recommended
Product: Laserjet Pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

The document fed scanning feature is producing output images that are tilted to the right.

 

I'm using the latest version of the HP Smart software. I've re-started the printer, rebooted my laptop, etc. I've tried all the basics.

 

In the HP Smart software I can manually adjust the output image by 1-2% and this straightens it up correctly. I don't see anywhere I can set this parameter for all scans.

 

The "auto-enhancement" options are turned on but don't seem to actually do anything because pages are still upside down or tilted so not sure if that ever works.

 

My questions are:

1. How do I fix this tilting problem for all future scans?

2. Can I scan both sides of the page without manually intervening each time to re-load the document feeder?

3. IS the HP Smart software the best to use?

 

Thanks in advance for any help/advice,

Rob

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7 REPLIES 7

‎12-17-2020 05:19 AM

HP Recommended

What about copies, are they straight or tilted?

 

 

 

 




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‎12-17-2020 05:44 AM

HP Recommended

Hi,

 

If you mean printing then this is ok, the pages are correctly aligned.

 

Rob

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‎12-17-2020 05:47 AM

HP Recommended

Sorry, misunderstood you the first time.

 

When I copy a document it is also mis-aligned. It looks tilted the same way the scans are.

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‎12-17-2020 05:47 AM

HP Recommended

When you place an original in the feeder to make a copy is copy of original straight or tilted?




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‎12-17-2020 05:52 AM

HP Recommended

Then you have a defective scanner.

 

Some amount of tilt is tolerated, I think ( not sure) that up to 3 mm on the longer side if shifted is tolerated, everything above that is a defect in scanning.

 

 




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‎12-17-2020 05:55 AM

HP Recommended

ok 😞

 

So I should contact support for a service engineer or replacement?

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‎12-17-2020 06:00 AM

HP Recommended

Don't know how HP support works in your country, you have a defective device there is nothing much you can do to fix it. 

 




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