Scanned pages are not straight

[RobHall]

Hi,

The document fed scanning feature is producing output images that are tilted to the right.

I'm using the latest version of the HP Smart software. I've re-started the printer, rebooted my laptop, etc. I've tried all the basics.

In the HP Smart software I can manually adjust the output image by 1-2% and this straightens it up correctly. I don't see anywhere I can set this parameter for all scans.

The "auto-enhancement" options are turned on but don't seem to actually do anything because pages are still upside down or tilted so not sure if that ever works.

My questions are:

1. How do I fix this tilting problem for all future scans?

2. Can I scan both sides of the page without manually intervening each time to re-load the document feeder?

3. IS the HP Smart software the best to use?

Thanks in advance for any help/advice,

Rob

[Valsimot]

What about copies, are they straight or tilted?

[RobHall]

Hi,

If you mean printing then this is ok, the pages are correctly aligned.

Rob

[RobHall]

Sorry, misunderstood you the first time.

When I copy a document it is also mis-aligned. It looks tilted the same way the scans are.

[Valsimot]

When you place an original in the feeder to make a copy is copy of original straight or tilted?

[Valsimot]

Then you have a defective scanner.

Some amount of tilt is tolerated, I think ( not sure) that up to 3 mm on the longer side if shifted is tolerated, everything above that is a defect in scanning.

[RobHall]

ok 😞

So I should contact support for a service engineer or replacement?

[Valsimot]

Don't know how HP support works in your country, you have a defective device there is nothing much you can do to fix it.