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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scanner Actions

Create an account on the HP Community to personalize your profile and ask a question
01-16-2018 07:56 PM
Hi,
Thanks for using the HP Forums.
Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/sg-en/drivers
Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
If not clear, watch this resource.
These scan resources will show you how to use the scan software:
HP Officejet Pro 8710/8720/8730/ 6960 /6970 series : Scan & save as individual PDF files
Save to a designated folder – can change the default scan name as well.
HP Officejet Pro 8710 / 8720 /8730 /8740 : Copy & Scan a 2 sided document using the ADF
For more scanning tips,click here.
Hope that helps!
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