Scanner Bar Failure HP 5540

[Aetheria85]

Scanner Bar appears to have failed. Everything tells me to go to support.hp.com/contact which gives me the option of coming here or talking to an AI... that just sends me back to that link. Scanner bar does not illuminate if I attempt to start a scan or copy. It does move. I'm assuming its a dead bulb. Where can I get a replacement bulb or scanner bar? Or is that going to be so prohibitively expensive as to just push me into buying a new unit?

[Raj_05]

Hi @Aetheria85,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering a scanner bar failure issue with your HP ENVY 5540 All-In-One printer, it can be frustrating, but there are some steps you can take to diagnose and potentially resolve the problem. Here's a general troubleshooting guide for addressing scanner bar failure.

• Check for Obstructions: Ensure that there are no obstructions or foreign objects blocking the scanner bar's path. Sometimes, a small piece of debris can cause scanning issues.
• Restart the Printer: Power off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer back on and see if the scanner error persists.
• Update Printer Drivers: Make sure you have the latest printer drivers installed. You can download and install the latest drivers from the HP website or use HP's automatic driver update tool.
• Perform a Scanner Reset: Some printers have an option to reset the scanner. Look for this option in your printer's menu settings or consult the user manual for instructions on how to perform a scanner reset.
• Check for Firmware Updates: Ensure that your printer's firmware is up to date. You can usually check for firmware updates from the printer's control panel or by visiting the HP support website.
• Inspect Scanner Glass: Inspect the scanner glass for any cracks, smudges, or scratches. Clean the scanner glass with a soft, lint-free cloth and a mild glass cleaner if needed.
• Check Connections: Ensure that all cables and connections are secure, both internally and externally. Loose or damaged cables can lead to scanning problems.
• Run HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor, which can help identify and resolve common printing and scanning issues. Download and run this tool to see if it can fix the problem.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Aetheria85]

Hi Alden,

The bar moves. I don't believe there are any obstructions. The printer has been restarted numerous times; including fully unplugging it. The printer drivers are fully up to date and problems occur on multiple computers as well as directly at the printer when pressing scan or copy. The printer indicates that its firmware is updated. The glass appears clean and undamaged. All connections are fine. It's is plugged into the wall and receiving power. Scan and print doctor has been run and it told me that there was a scanner bar error and to contact support which brought me to this forum. 

[Raj_05]

Hi @Aetheria85,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support