Scanner 'Currently unavailable'

[lawrence44]

When I try to scan using HP Smart - it says 'Scanning is currently unavailable'.  The wireless status confirms the printer is ready and despite an earlier problem I can print OK.  I have tried all the troubleshooting suggestions to no avail.

HELP please

[sandytechy20 · Accepted solution]

@lawrence44

Welcome to the HP support community.

I understand that you are getting the "Scanning is currently unavailable" error, I am glad to assist you.

Are you able to make a copy?

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

Meanwhile:-

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps to update the firmware:- Click here

Reply with the requested information for further assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[lawrence44]

I installed the latest updates you suggested, and that has done the trick.

Thanks very much for your help and advice

[sandytechy20]

@lawrence44

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.