Scanner Error 13 that won't fix

[BWarrSLC]

I keep getting "Scanner Error 13" and I've spent hours online with the virtual agent.   I've uninstalled/reinstalled, run the Scanner Doctor three times, and done everything else that it's asked me to do. What should I do now?

My warrantee is expired, so does that just mean I don't get any more help? 

[sandytechy20 · Accepted solution]

@BWarrSLC

Welcome to the HP support community.

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

Meanwhile:-

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.