Scanner Failure

[jojol]

Brand new OfficeJet Pro 9015e  printer shows message of Scanner Failure on Setup. Tried powering up again numerous  times, but no change. Will print, but not copy/scan.  Using wireless internet.  Any other  suggested solutions?

[Kumar0307]

@jojol, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the scanner. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

In this case, you may get a replacement printer from the place you bought it, or please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Hope this helps! Keep me posted. 

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