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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DeskJet 3772 All-in-One Printer
Microsoft Windows 11

How to change my folder to a new folder on my desktop, to have my scanned items into my new folder, not the one already on my desktop. I have the HP Smart App installed. Scanner app is on my taskbar.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Amconfused 

 

Welcome to the HP English Community --

 

The full driver printer software - HP Scan - can adjust the destination folder.

 

Example - HP Scan - Menu - More > Destination > Save to Folder

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

                       🡹🡹

======================================================

 

In general, HP Smart does not support the idea of a default scan folder.

 

After you select Save, you must next select the destination.

 

Example - HP Smart - Windows - Scan Document > Save

HP_Smart_Win_Scan_Document_Save_8HP_Smart_Win_Scan_Document_Save_8

 

An Exception ---

HP Smart Shortcuts can be used to create a "Save" shortcut to save content to one of the supported Cloud storage accounts.

 

Create the Shortcut.

 

Reminders -

  • First time, use "Add Shortcut" -- after that, you can Right-Click and "Edit" that shortcut to make changes
  • For best results, select a destination in a sub-folder. 
    • For example, if saving a file to OneDrive, select the Destination folder as "Pictures" or perhaps "HP Smart".

Next,

Scan the content

After any optional changes / edits and "Done",

Select as the next option "Shortcuts",

Select the Shortcut you created for this purpose -- the Shortcut will save the content to the location.

 

Example - HP Smart - Shortcuts - Cloud Save - PDF

HP_Smart_Shortcuts_Cloud_Save_PDF_5HP_Smart_Shortcuts_Cloud_Save_PDF_5

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 3772 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Amconfused 

 

Welcome to the HP English Community --

 

The full driver printer software - HP Scan - can adjust the destination folder.

 

Example - HP Scan - Menu - More > Destination > Save to Folder

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

                       🡹🡹

======================================================

 

In general, HP Smart does not support the idea of a default scan folder.

 

After you select Save, you must next select the destination.

 

Example - HP Smart - Windows - Scan Document > Save

HP_Smart_Win_Scan_Document_Save_8HP_Smart_Win_Scan_Document_Save_8

 

An Exception ---

HP Smart Shortcuts can be used to create a "Save" shortcut to save content to one of the supported Cloud storage accounts.

 

Create the Shortcut.

 

Reminders -

  • First time, use "Add Shortcut" -- after that, you can Right-Click and "Edit" that shortcut to make changes
  • For best results, select a destination in a sub-folder. 
    • For example, if saving a file to OneDrive, select the Destination folder as "Pictures" or perhaps "HP Smart".

Next,

Scan the content

After any optional changes / edits and "Done",

Select as the next option "Shortcuts",

Select the Shortcut you created for this purpose -- the Shortcut will save the content to the location.

 

Example - HP Smart - Shortcuts - Cloud Save - PDF

HP_Smart_Shortcuts_Cloud_Save_PDF_5HP_Smart_Shortcuts_Cloud_Save_PDF_5

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 3772 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.