Scanner Help

[1Amber]

I have an officejet Pro 9015e and I bought it a few years ago. I tried to set it up to scan to my PC at that time and got so frustrated that I quit and have never been able to do it. At one time I could get it to scan and send to my email but that does not even work now. I want to talk to a human on the phone but that is apparently not allowed either. Can anyone help me to be able to actually do my job with this printer and get it to scan to my computer?

[Dragon-Fur]

@1Amber 

Welcome to the HP Community --

---

@1Amber wrote:

• I have an officejet Pro 9015e and I bought it a few years ago. I
• tried to set it up to scan to my PC at that time and got so frustrated that I quit and have never been able to do it.
• At one time I could get it to scan and send to my email but that does not even work now.
• I want to talk to a human on the phone but that is apparently not allowed either.
• Can anyone help me to be able to actually do my job with this printer and get it to scan to my computer?

---

True -- Our Community does not include phone support as an option.

Should you wish to do so, you can purchase a one time or subscription from HP SmartFriend.

-- Important --

There are "sound alike" services out on the Internet that are NOT provided by HP.

Out-of-Warranty > Paid Subscription or One Time Help: -  

HP SmartFriend Services | HP® Official Site

• Open the SmartFriend Data Sheet - Contact Information 
• Scroll down to section “Service by Region”
• Check the contact options for your region / location.

Do not be a victim.

Stay vigilant.

--------------------------------------------------------------

Reference

  User Guide – HP OfficeJet 9010e Series

The following is relevant to supported versions of Windows.

Scan to Computer is a feature included with the installation of the full driver printer software.

• Install the full driver printer software
• Restart the computer and log in
• Open the Printer Assistant shortcut icon on the Desktop
• Open Tab Scan
• Enable the "Manage Scan to Computer" feature

Details / Examples

=====================

Printer Software - Full Driver

Reinstall the full driver printer software

Short Version - (Re)Install Printer Software

If this is a re-installation,

• Uninstall the full driver printer software from Programs and Features or Settings > Apps > Installed Apps
• Restart the computer and sign in

Next,

• Scroll down to "Install full driver printer software" 

Details / How-to / Examples 

Check / Apply Windows Updates

• Check / Install any pending Windows Updates 
• If not done as part of Windows Updates, Restart your computer 

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only 

Web Pack Installation - Open Web Page - Full Driver Printer Software

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done here

=========================

               Installed Software

Containers, Shortcuts on the Desktop

            What about HP Scan?

After the installation of the printer software is complete -

The full driver will be listed in Programs and Features AND in Settings > Apps > Installed Apps (Windows 11)  

Settings_Apps_Installed_Apps_Printer_Software_1

Next,

=======================================

HP Containers / Desktop Shortcuts

Next,

• The full driver printer software will have added one or more "container" shortcuts on the Desktop:

• Printer Assistant - named for the printer model

OR

On newer printers and when the new full driver printer software no longer supports the Printer Assistant:

• Scan Assistant - named for itself

AND

• The full driver printer software, once installed, will have added a shortcut icon for HP Scan. 

NOTE > Model Dependent

The shortcut for HP Scan that is part of the full driver might be named for the printer model.

Example - Various Printer related Shortcut icons on the Desktop

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11

Next,

============================================

Sample - Printer Assistant / Scan Assistant and other shortcuts / icons

Example - Installed Apps / Software - Shortcut icons on the Desktop

Printer Assistant OR Scan Assistant shortcuts (printer model dependent)

HP Scan shortcuts

Location of Apps / full driver (when installed)

Manage Scan to Computer

HP_Printer_Assistant_HP_Scan_Assistant_5

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9015e All-in-One Printer

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"