Scanner Not Working

[AWilson-TT]

The scan function is not working on the printer. When Scan To Computer is selected, the message No Computer Found shows up. I have un-installed and re-installed the software at least twice without any success. I have to scan to a USB drive and then move the USB drive to my computer. What can I do to fix this problem?

[Dragon-Fur]

@AWilson-TT 

Welcome to the HP Community --

f you are running a supported version of Windows,

If you have not yet done so,

Install the full solution / full driver printer software.

If you are running a supported version of Windows,

If the full driver is installed (check in Programs and Features)

(then)

Make sure Printer Properties > Advanced > Driver is selected as the HP Driver as opposed to a Windows / IPP driver.

AND

Printer Assistant (shortcut on Desktop) > Scan > Manage Scan to Computer feature is enabled

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The basics

• Uninstall existing software from Programs and Features
• Restart computer and log in.
• Install full solution / full driver software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8740 All-in-One Print and Scan Driver and Accessories 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one, possibly two shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

Printer Assistant 

HP Scan Assistant

HP Scan 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP OfficeJet Pro 8740 All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[AWilson-TT]

For whatever reason, the un-install / re-install did not work when using a USB cord. I had to make the printer a network printer. So far, everything is working like it should.

[Dragon-Fur]

@AWilson-TT 

There are reasons why that would make sense, at least in Windows.

The important thing is that you figured out what works in your setup.

Happy Scanning.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"