Scanner Resolution not consistent - 300 dpi becomes 96 dpi

[phoenixalia]

Hello.

I recently bought this Multi-Function Printer. When I try to scan a picture from a book, the scan keeps changing to 95-96dpi even though I specicy what dpi I want in 300dpi.

Below is a screenshot to show you what I mean:

But when I scan it, it ends up being 95-96 pixels when I try TIFF, JPEG or PNG or even worse: 72 pixels if I scan it as BMP.

To add to this, I tried using the Scan To software that came with the printer and surprisingly, in there, the resolution came out correctly!

BUT! The scans looked awful.

I'll attach a jpeg from Scan To so you can see.

I have tried uninstalling and re-installing the driver but no luck there either.

I have no idea what is causing the problem and help would be very much appreciated.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try this alternative scan solution:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[phoenixalia]

Hi,

Thank you so much for your response! I downloaded it and it solved the problem. As for the page I scanned, it just happened to be of very bad quality. I tried another page from the book and it worked fine. Thank you so much!

[greenturtle]

Hi @phoenixalia,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!