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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro M1136 Multifunction Printer
Microsoft Windows 11

Scanner software not working in Windows 11.  Everytime I launch scanner application, a pop up message pops with a message "The application was unable to start correctly (0xc0150004). Click OK to close the application".  I have updated drivers,  22, July , 2021 but the problem persists.  Though, there is not problem with printing.

 

Please  provide drivers compatible with Windows 11.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Bisht_1976

 

Welcome to the HP support community.

 

I understand that you are unable to scan, I am glad to assist you.

There is no Windows 11 compatible driver available for this printer model.

However, you can try to use HP Scan and capture and check if that works.

Here are the steps:- Click here

(Note:- Though these steps are for Windows 10 OS, this should work on your computer)

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Bisht_1976

 

Welcome to the HP support community.

 

I understand that you are unable to scan, I am glad to assist you.

There is no Windows 11 compatible driver available for this printer model.

However, you can try to use HP Scan and capture and check if that works.

Here are the steps:- Click here

(Note:- Though these steps are for Windows 10 OS, this should work on your computer)

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thanks for your suggestion though I am already using HP Scan and Capture.  We can't do anything as there are no Windows 11 compatible  drivers for this M1136 Multifunction LaserJet Printer.

 

I liked the original scan to application interface.  HP should consider to provide compatible drivers of this printer for Windows 11  in near future.

HP Recommended

@Bisht_1976

 

Thanks for the reply.

Yes, your suggestion is considered and we will work on it.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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