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Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-18-2020 02:24 PM

HP Recommended
Product: HP 6978

My scanner just stopped working.   It tells me to check with who installed it.   I uninstalled and reinstalled and it still won't work 

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3 REPLIES 3

‎01-21-2020 01:51 AM

HP Recommended

I already asked why my scanner stopped working and no one has contacted me.   How do you speak with someone from HP?  Next step is to throw it out, buy a different brand and tell my friends to avoid HP.  This site is too difficult!

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‎01-21-2020 04:48 AM

HP Recommended

Hi @CharlesPamela

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.

 

To better assist you - What's the exact error message? Can you post a picture of the error here? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎01-21-2020 08:57 PM

HP Recommended

@CharlesPamela

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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