Scanner Unreachable

[bigdaddynyc2006]

My printer has been working without any issues for over 2 year and now when I try to scan I receive a "scanner Unreachable" message. Please let me know how I can resolve this issue. 

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[bigdaddynyc2006]

I have done this an received the following message:

"unsuccessful communicating with your selected product. Please advise how to resolve

[greenturtle · Accepted solution]

Hi,

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download the FULL feature software.

3. Install the FULL feature “Saved” software

Hope that helps!