Scanner bar lights up and moves but does not scan successfully

[Aytz]

My scanner bar lights up and moves the length of the document but does not scan successfully as the resulting scanned page is just a mixture of dark lines and dots.  I have cleaned the scanner glass etc. completely uninstalled and reinstalled software, al the usual stuff but still have the above issue.  Any help is much appreciated.

[Irfan_06]

Hi @Aytz,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with scanning on your printer.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to scan?

- When was the last time your printer was working fine to scan?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support