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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
laldfordo
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Scanner changed behaviour

HP Recommended
Scanner G4010
Microsoft Windows 10 (64-bit)

I have been scanning 35mm slides to file with the TMA, five at a time, and getting five separate jpg files.  Suddenly, with no changes by me, the scanner just scans the whole five together, presumably with the main light rather than the TMA light.  But the TMA light is working.  Does anyone know how to fix this?

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Dragon-Fur
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@laldfordo 

 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

The following is Complete guess - I have never used a scanner of this type..

At the least, the idea might point you in the right direction...

 

The scanner includes the "Full Feature Software" (printer software).

 

This means (perhaps) that your printer software includes the various "shortcuts" and Presets used to scan / print various types of jobs.

 

It is possible the "preferences" for the current scan job have been (inadvertently) changed to another shortcut / preset that does not separate out the individual scanned items placed on the glass.

 

The example (shown below) is NOT from your printer / scanner - it does illustrate the point I am making about the job settings / preferences.

 

"Detect Photos" is used to detect the boundaries between the different photos placed on the scanner glass and to create the desired "individual" photo files (*.jpg).  NOTE:  Depending on the software, the exact "detect" name might be different.

 

NOTE:  PDF scans are similar, though the "separation" for pages setting is in More > Document

 

Example

9025_HP_Scan_menu_JPEG_19025_HP_Scan_menu_JPEG_1

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Scanjet G4010 Photo Scanner 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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laldfordo
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Thank you Dragon-Fur.  The scanner does have presets and I have tried different ones to no avail.  Something must have gone wrong with the software.  It looks as though it does scan the slides as intended.  Then it scans again, this time of the whole bed, and only saves this second scan.  I uninstalled the scanner and thought a fresh installation from the CD might fix it.  But it won't install.  Tells me I need to be an administrator, which my account is.  Very frustrating.  I now have a lovely scanner (it does make faithful jpgs of the slides) but no software!  Time for a coffee.

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Dragon-Fur
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@laldfordo 

 

You are welcome.

 

Well, I cannot tell you what is going on - I've never used a scanner of this type.

 

Installing from the CD might be tricky - for one thing, the CD might not include a version of the software compatible with Windows 10.  You might be able to get the software from the CD to install in "Compatibility" mode.

 

That said, the latest release of the software is dated 2015 - hardly "new" but it might still be compatible with the latest versions of Windows 10.

 

The scanner includes the "Full Feature Software" (printer software).

 

Uninstall Existing Printer Software (Full Feature Software)

 

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

 

If software will not uninstall, appears to be removed and it “still hanging around”

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

 

After the software is removed, Restart the computer and log in

 

Installation – Full Feature Software

 

  • Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • Reminder:  If using HP Easy Start, select the Full Driver
  • After the software is installed, Restart the computer and log in

 

 

NOTES

If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

 

Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, the Full Feature Software should be installed first (and the computer should be restarted).

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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laldfordo
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Thank you again Dragon-Fur.  I have done a system restore and got the scanner working again.  Maybe when I first installed the scanner on this computer it had Windows 8.1 and the CD does not like Windows 10.  I'll try what you suggest.

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Dragon-Fur
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@laldfordo 

 

Wow - someone who keeps System Restore Points.

Nice.

Over time, I've given up suggesting this route - so many times it cannot be used.

Smiling.

 

For those reading:

 

Before making any changes to your system, always create a Restore Point!

 

 

Create Restore Point

 

Stop all programs:  Browsers, games, Applications, etc.

 

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

 

Good Reference:

How to Do a System Restore of Windows 10

Delete Old Windows 10 System Restore Points to Free Up Disk Space

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

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laldfordo
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Well, too many obstacles, the most interesting when the downloaded software told my nearly-new, Windows 10 laptop that I had to update its operating system - to Windows 2000 or XP.  So I dug out my old laptop, which has XP.  The CD loaded and installed beautifully.  However, the scanner still did the same trick of first doing a TMA scan then overwriting it with a full scan.

 

I think something has gone wrong inside the scanner, hardware or firmware.  I did get a firmware/driver download to work but it made no difference.  So, I suppose I shall have to buy yet another piece of kit if I want to copy slides to digital.

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