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‎11-03-2023 01:58 PM

HP Recommended

The document feeder for my HP Pro 9010 scanner ate a page of a document I was trying to scan and I cannot see how to disassemble the document feeder (on top the printer) far enough to get the paper out.  It is wrapped around the rollers inside the document feeder.  I can just see the paper, I cannot reach or pull any more of it out.  I don't seem to have Allen wrenches that fit any of the screws to disassemble it, and I was hoping it wouldn't come to that.  What are my options?  

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2023 02:23 PM

HP Recommended

20231107_121120.jpg20231107_121108.jpg20231107_121046.jpg

It's a little tricky to see from these views.  (It was hard to see the jammed paper at all.)  I bought some Torx wrenches, loosened some screws (that may or may not have been necessary,) and worked the jammed paper out.  Everything is working now, even the scanner document feeder, but it was a time-consuming and annoying problem to have.  I actually think the problem was caused by the document feeder being slightly open on the far side because raising and lowering the scanner cover can bend the whole assembly and cause the top feeder to pop out.  Thanks for looking at my problem.

View solution in original post

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4 REPLIES 4

‎11-03-2023 05:07 PM

HP Recommended

Hello @Starshiplarry,
Welcome to the HP Support Community!

 

Watch this video here: Fix Document Feeder Jam | HP OfficeJet 8010-8030, 8020e-8030e, 9010-9020, 9010e-9020e Printers | @HP... 

 

I hope this helps.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

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‎11-03-2023 11:17 PM

HP Recommended

Sorry, the solution was insufficient because there is paper wrapped around the rollers inside the feeder that the video did not show how to get access to.  It really needs to be disassembled because the paper is not accessible through any of the methods shown.  Thanks for trying.

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‎11-05-2023 10:31 AM

HP Recommended

Where exactly did the paper wrap around!

Because there are 2 parts, an upper part (large image) and a lower part (small image section).

Andr1611_0-1699205443545.png

 

Take a photo and upload it here!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎11-08-2023 02:23 PM

HP Recommended

20231107_121120.jpg20231107_121108.jpg20231107_121046.jpg

It's a little tricky to see from these views.  (It was hard to see the jammed paper at all.)  I bought some Torx wrenches, loosened some screws (that may or may not have been necessary,) and worked the jammed paper out.  Everything is working now, even the scanner document feeder, but it was a time-consuming and annoying problem to have.  I actually think the problem was caused by the document feeder being slightly open on the far side because raising and lowering the scanner cover can bend the whole assembly and cause the top feeder to pop out.  Thanks for looking at my problem.

Was this reply helpful? Yes No
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