Scanner does not see the memory cards

[niklasmama]

I have an HP C5230 scanner, copier, printer.   It has worked fine, but all of a sudden, it no longer can read any type of memory card.  Unfortunately, you have to scan to a memory card, so now the scanner does not work.  Anyone have any ideas?   It is like the memory card ports are dead. 

[rb011]

Hi @niklasmama,

Thanks for reaching out to the HP Support Forums for a solution to your printer issue.

I would like to help but need to confirm the printer model number please. I did a search in my system for a "HP C5230" but was not able to find it. If you are unsure, this documentcan help - How Do I Find My Model or Printer Number?

I will watch for your reply so I can assist you further. Please reply at your convenience.

Thanks!

[niklasmama]

Sorry, it is a C 5280. 

[rb011]

Hi @niklasmama,

Thanks for getting back to me with that information.

I am not sure why the printer would not be reading any type of memory card. I would try performing a Power Reset on the printer.

There are other options for scanning other that just scanning to a memory card. Do you use the printer with a computer? If you do, what operating system is the computer running?

Please let me know if this resolves the issue, or if you require further assistance.

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!

[niklasmama]

Well, it seemed to work, but then it didn't. 

Also, when I press the Scan Menu, it gives 2 options:

Scan and Print

Scan to memory card. 

I would prefer to just scan to a folder on my PC. 

I may try to reload the drivers.    This is a new PC, within 5 months, and maybe the drivers are not up to date. 

[rb011 · Accepted solution]

Hi @niklasmama,

Here are the directions for doing a scan from the printer to a computer that I found in the HP Photosmart C5200 User Guide.

If scanning from the printer to the computer is not functioning properly there could be an issue with the printer software and drivers.

What operating system is your computer running?

I will watch for your reply so I can assist you further. Please reply at your convenience.

Thanks!

[niklasmama]

Thanks!  I downloaded the drivers again, and now Pic to Computer shows up.  Does not preview the item to scan, but that is fine.  I can manage that .    Appreciate your help.