Scanner does not work. Printer does copy and I have internet

[Phil3164]

Printer generally works, and I have a wifi connection to the printer, but the scanner does not work, The error message is printer offline

[Phil3164]

Do you think the solution is to download an updates scanner driver? I do not know how to do this.

Phil3164

[zoey7886]

@Phil3164, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet Pro 6978 All-in-One Printer Scanner Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 6978 scanner is displaying a "printer offline" error message despite having a working Wi-Fi connection, updating the scanner driver might resolve the issue. Here is a step-by-step guide to help you download and install the latest scanner driver:

Step-by-Step Guide to Download and Install Scanner Driver

Go to the HP Customer Support - Software and Driver Downloads page

• Visit HP Software and Driver Downloads.

Identify your product

• On the page that opens, enter "HP OfficeJet Pro 6978" in the search box.
• Click on "Submit."

Select your operating system

• You will be prompted to select your operating system. Ensure you select "Windows 10 (32-bit)."
• Click on "Change."

Download the full feature drivers

• Look for the Full Feature Software and Driver package for the HP OfficeJet Pro 6978.
• Click "Download" next to the software package.

Install the driver

• Once the download is complete, open the file to start the installation process.
• Follow the on-screen instructions to complete the installation.

Restart your computer

• Restart your computer after the installation to ensure all updates are properly applied.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,