Scanner error 13

[TC1969]

Hi All,

My M277dw comes up with scanner error 13 every time it starts up. I have tried hard reset, unplug of power, reinstall of driver and installed HP Doctor as well but without succes. Any tips how to solve?

[Rainbow23]

@TC1969,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan from your HP Color LaserJet Pro MFP M277dw as you get a scanner error.

This issue could occur if the scanner component is damaged.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: 'Scanner Error 22' Displays

Let me know how this works.
 

You have a good day ahead.

[TC1969]

Hi Rainbow23,

Thanks for your support however it did not work out. Any other suggestions?

Kr

Thomas

[The_Fossette]

@TC1969,

Thank you for posting back.

I look like a hardware issue, I recommend you to contact phone support to check the available service options for your printer.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Take care!

Cheers!

[TC1969]

Thank you,

I will try it and hopes it help.

Kr

Thomas

[The_Fossette · Accepted solution]

Hi @TC1969,

Please contact phone support and I am positive that they will assist you in this regards.

Keep me posted and I hope you have a good day ahead.

Cheers!