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Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-23-2025 02:56 PM

HP Recommended

Scanner error 23. Tried turning off unplug reinstall

 

Does anyone have anything else?

1 REPLY 1

‎03-24-2025 03:42 PM

HP Recommended

@RJ1129,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Check for Obstructions – Open the scanner lid and ensure there are no paper fragments, dust, or obstructions blocking the scanner light or mechanism.

 

Power Reset with Extended Drain –

Turn off the printer.

Unplug the power cord from both the printer and the wall outlet.

Wait at least 5 minutes to allow capacitors to discharge.

Plug it back in directly to a wall outlet (avoid surge protectors).

Turn the printer back on and check if the error persists.

 

Firmware Update – If possible, update the printer's firmware via the HP Support website. A firmware bug could be causing the issue.

 

Reinstall Drivers & Software –

Remove the printer from your computer’s Devices & Printers (Windows) or Printers & Scanners (Mac).

Download the latest drivers from HP’s website.

Reinstall and test the scanner function.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Asfiya03

HP Support

I am an HP Employee. Although I am speaking for myself and not for HP.
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