Scanner feeder error message

[isamu]

When trying to scan a document using the document feeder, I keep receiving the error message "Document feeder jam. Clear and reload." I have done that, there's no paper, only the OK button is available on the screen but nothing happens when pressed, I have to turn off the printer/scanner in order to use it (except the scanner still not working), updated the firmware, did a hard reset.. well, I think is hardware at this point. thoughts?

[Anand_Andy]

Hi @isamu,

Welcome to the HP Support Community

I understand you are facing an Automatic Document Feeder Jam issue with your HP LaserJet Pro MFP M127fw. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP LaserJet Pro MFP M127 - Paper Pick, Frequent Jams & HP printers - Automatic document feeder does not pick paper or feeds too many sheets
 

Hope this helps! Keep me posted. 

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