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‎10-21-2022 10:49 PM - last edited on ‎10-24-2022 05:18 AM by Retired

HP Recommended
Product: HP LaserJet Pro MFP M127fw
Operating System: Microsoft Windows 10 (64-bit)

When trying to scan a document using the document feeder, I keep receiving the error message "Document feeder jam. Clear and reload." I have done that, there's no paper, only the OK button is available on the screen but nothing happens when pressed, I have to turn off the printer/scanner in order to use it (except the scanner still not working), updated the firmware, did a hard reset.. well, I think is hardware at this point. thoughts?

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