Scanner function not scanning HP All-In-One 9018e

[gyach818]

Scanner function not scanning HP All-In-One 9018e (Win 11)

[Jerry_57]

Hi @gyach818,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP All-in-One 9018e is not scanning in Windows 11. HP recommends these steps:
 

1. Restart everything:

• Turn off the printer and computer.
   
• If using Wi‑Fi, restart the router.
   
• Turn the printer back on and make sure the computer and printer are on the same network.
   
• Check that the printer wireless light is solid blue if using Wi‑Fi.

2. Reset the printer:

• Turn off the printer.
   
• Unplug the power cord from the printer and power source.
   
• Wait 60 seconds.
   
• Plug the printer directly into a wall outlet and turn it back on.

3. Check printer status in the HP app:

• Open the HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
   
• Select your printer and check the status.
   
• If it shows Ready, try scanning again.
   
• If it shows Printer Not Connected, Unavailable, or Offline, fix the connection first.

4. Run Diagnose & Fix:

• In the HP app, select your printer.
   
• Click Diagnose and Fix.
   
• Click Start and follow the on-screen instructions.

5. Re-add the printer in the HP app:

• Remove the printer from the HP app.
   
• Reopen the app.
   
• Click Add Printer and set it up again.

6. For USB connection:

• Make sure the USB cable is connected directly to the PC.
   
• In Windows, remove the printer from Devices and Printers.
   
• Close HP apps, reconnect the USB cable, and add the printer again in Printers & scanners.

7. Update scanning software/drivers:

• Download and run HP Easy Start from 123.hp.com/setup.
   
• Install the full feature drivers.
   
• Then try scanning with HP Scan or the HP app.

8. If you get a Scanner Failure message:

This usually points to a scanner hardware or power issue, not a network/USB issue.
 

• Reset the printer again.
   
• Lift the scanner lid slightly and try a copy job to see whether the scanner bar lights up and moves.
   
• If the scanner bar does not move or illuminate.

I hope this will help.

 

Take care and have a good day.