• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-25-2022 07:07 PM - last edited on ‎08-26-2022 10:30 AM by Retired

HP Recommended
Product: HP Officejet Pro 8625 e-All-in-One Printer
Operating System: Microsoft Windows 11

Windows latest update seems to have disabled my HP Officejet Pro scanning function. I scanned a page with lots of precision graphics, frames, circles and glyphs without any trouble. But right after I let Windows install the latest update, I could no longer scan anything. Instead, I get an error messages that says "Scanner communication can't be established, check the connections and ensure your network is functioning properly." The network is working fine, but restarts of both computer and printer doesn't make any difference. Sometimes the error message says, cannot find HP Officejet Pro 8625, even though I can print to it all day long. I have uninstalled and reinstalled the entire suite of HP apps, but it makes no difference. Any guidance would be greatly appreciated, because the sudden loss of the scanner is preventing me from being able to work. Thanks, Paul

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.