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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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04-24-2024 08:50 PM
Product: HP OfficeJet Pro 8730 All-in-One Printer
Operating System: Microsoft Windows 11
I try to use the scanner and it gives "Scanner in use" message. Same message from Desktop and laptop, both via wifi. Also will not scan direct to plugged in USB.
I have run scan doctor from desktop and it fails but will not fix.
Printing is fine.
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