Scanner is Busy message

[Kenneth3]

I have an HP Photosmart 5520 Print Scan Copy Web. It is connected wirelessly to an HP Pavilion running Windows 8.1 It was working fine but now when I try to scan something I get “Scanner is Busy” message, but it isn’t. I can still print and copy, but just not scan.

[Waterboy71 · Accepted solution]

Hi Kenneth3,

Welcome to the HP Forums.

I see that you are having some issues when attempting to scan to the computer.

I suggest that we start off by running the HP Print and Scan Doctor.

Let me know if you see any error codes or messages.

Thanks for your time.

Cheers,  

[ashd]

I have a HP Envy 4500, which displays this same error.

I have done the following, none of which have fixed the problem:

1. Restarted PC

2. Unplugged Printer and replugged into wall socket

3. Run HP Print And Scan Doctor (Fix Scanning option)

- The Doctor goes thru the following steps successfully:

-- Recommended Updates

-- Device Manager

-- Driver check

-- Device Status

It then gets hung up in the Windows (WIA) Scan

What's wrong?

[Jeet_singh]

Hi @ashd,

Thank you for posting on HP Forums,

Jeet_Singh is at your service.

As I Understand you are having an issue with the scanner is busy error message on your HP Envy 4500 printer, don't worry as I have a few steps which should help to resolve this issue,

Kudos to you for trying these steps before posting this issue on HP Support forums.

Since you have already tried running HP Print And Scan Doctor and it's getting stuck on Device status, I would suggest the next step would be to uninstall and reinstall the full feature software.

Could you let me know the Operating system installed on the PC? 

First, unplug the USB cable from the printer if present.

·         Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

·         Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

·         Restart your computer.

·         Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.

·         Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

·         Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

·         Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

·         Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

·         Under print server properties, go to drivers - remove any entry there as well.

·         Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

·         Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.

·         Now restart your computer again.

·         Open the Run window again, type “services.msc” and press ok to get services window.

·         Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

·         Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

·         Repeat the same exercise on “Function Discovery Resource Publication” as well.

·         Now download and install the full feature software, using this link.

·         Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck!