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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-26-2019 07:40 AM

HP Recommended
Product: 3520
Operating System: macOS 10.12 Sierra

urgently need scanner, rarely use it. refuses to connect with Mac or my son's Windows laptop. Repeated 'scanner is busy' errors. Tried using printer own screen, the HP Easy Scan app and Eprint apps on my Mac. Have tried upplugging and restarting etc. Printer is working fine and via bluetooth. thanks for help !  

4 REPLIES 4

‎03-27-2019 02:06 PM

HP Recommended

@stingrayk

 

A warm welcome to HP Support Community!

Updating the printer firmware may resolve the issue. Printer firmware updates contains product enhancements and issue fixes. You may download and install the latest firmware update from here.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

 

Senan6806


I am an HP Employee

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‎03-29-2019 06:24 AM

HP Recommended

I have updated everything, all software, firmware drivers etc. I think the issue is my OS version is not now supported by HP. Thanks for yr input. 

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‎03-29-2019 06:36 AM

HP Recommended

sadly I've already wasted five/six hours on this, and have to scan documents for a mortgage. Can't waste anymore time, will buy a new one. Printer function works fine. So if anyone wants a HP printer message me! 

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‎03-29-2019 07:02 AM

HP Recommended

@stingrayk

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Senan6806


I am an HP Employee

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