Scanner is use. please try again when available

[pojmanemate]

HI, i have HP Laserjet MFP 2604sdw, recentrly i had paper stuck while scanning, That happens from time to time so i got the paper out. But since than the scanner doesnt work and when i go to scann sometnig i get: "Scanner is use. please try again when available". I already resterted the printer from the cable and turned off and on, also i uninstall and reistall the app on my PC but still nothing, any advice? 

[VikramTheGreat]

Hi @pojmanemate,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. We're sorry to hear you're having trouble with your HP LaserJet MFP 2604sdw, especially after a paper jam during scanning. If you're seeing the message: "Scanner is in use. Please try again when available"
 

…it usually means the scanner hardware or software is still locked in a "busy" state due to an incomplete job or internal fault after the jam.

1. Perform a Full Power Reset

You’ve restarted already, but try a deeper reset:

1. Power off the printer.
2. Unplug the power cable from the back of the printer and from the wall.
3. Wait 2–3 minutes.
4. While unplugged, open the scanner lid and gently check for any remaining debris, tiny bits of paper, or a stuck scanner bar.
5. Close everything and plug back in.
6. Power on and try scanning again.

2. Check for Stuck Scan Jobs

On the printer touchscreen:

• Go to Home > Job Status > Cancel Jobs
• Cancel any pending or stuck scan jobs
• Retry scanning

3. Update Printer Firmware

A firmware glitch after a jam can lock the scanner in a bad state. Update it:

1. Go to the HP drivers page:
   🔗 HP LaserJet Tank MFP 2604sdw Printer Software and Driver Downloads | HP® Support
2. Download and install the latest firmware update
3. Restart the printer and PC after installation

4. Reset the Printer to Factory Defaults

Caution: This will erase network settings and preferences.

1. On the printer, go to:
   Setup > Service > Restore Defaults
2. Confirm and allow the printer to reboot
3. Reconnect it to Wi-Fi (or Ethernet), and re-add it to the HP Smart App

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[pojmanemate]

i tried restarting and after i did it worked only once, after that same story. also i dont have toucj screen with options to do what you provided, what would be other solution? 

[VikramTheGreat]

Hi @pojmanemate,

Thank you for getting back with the model you shared. It shows it has a touch function. To recheck and get the right steps, please share the printer details in a Private message so we can try to check and get more help.

Please help us with the Printer serial number or the product number in a private message for further assistance.

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support