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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
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- Scanning, Faxing, and Copying
- Scanner issues after upgrade to Windows 11

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12-19-2021 10:28 AM - edited 12-19-2021 10:28 AM
I had issues with my scanner after upgrading to Windows 11. The scanner software reported it could not communicate with the scanner. I tried restarting several times. This is one of those really annoying intermittent issues. Sometimes the scanner works fine after restarting, sometimes it doesn't. Other scanner software (Readiris 17) has the same issue. I can hear the scanner connecting when I switch it on. It shows in device manager. I have updated the firmware and drivers.
I sent a support request to HP support but they closed the case before sending me a reply 😞
On the strength of this I reverted to Windows 10, where the scanner works fine. I'd quite like to use Windows 11, however, but would welcome reassurance that I can use my scanner under that platform.
12-27-2021 09:10 AM
I have the same problem with Win 11 and same scanner. It seems that the scanner needs to be turned on before I can start my computer, and in such case, the scanner is recognized and works. If the scanner power is off at computer start, the scanner software reports it cannot find/communicate with the scanner. This is the same case when the scanner power is off due to inactivity, and I turn it back on.
HP Print and Scan Doctor for Windows does not se the scanner at all.
Please help!!!
01-09-2022 04:00 PM - edited 01-09-2022 04:12 PM
Wow, I just joined the forums to post a work around for this issue that I figured out mere minutes ago.
No problems with windows 10. No problems with Linux Mint (had dual boot enabled). Just windows 11. Same issue as the OP and other poster.
Really annoying having to restart the pc to use the scanner so instead here is what i do:
I unplug the scanner's USB and use a driver utility program (IOBit Driver Booster) to "clean all unplugged devices data". It doesn't delete the drivers. Then I plug back in the USB and voila!
Hope this helps you guys as much as it does me.
01-17-2022 03:17 PM
I seem to have the same issue. Since I switched to a new computer with Windows 11 Pro on it, after every time my computer has gone into sleep mode, the scan software no longer sees the ScanJet Pro 2500 f1. The only thing that brings it back is a full reboot. Kinda defeats the purpose of sleep mode, and really frustrating. I have to get out of all the stuff I have opened each and every time. How many people have to say there is a problem before HP comes forward with a solution? I'm new to this forum, so please excuse me if I got it wrong.
01-17-2022 03:20 PM
you dont need to do a full reboot. if you go into services.msc u can stop and start the WIA process, this will make the scanner function again. however this aint good enough for me cos i have about 100 of these in the network i manage. My current workaround is to set the sleep timer for 8 hours. So it almost lasts a full work day....
01-22-2022 10:11 AM
Hi Xcurtx, sorry for the late reply. I had to do it every time it failed to work.
After doing the said method a few times, it started becoming unreliable and is no longer a steady go to workaround.
I will try out the method of stopping the 'services.msc' workaround you posted. Thank you