Scanner issues on DeskJet 2700

[Ope42]

I have a DeskJet2700 that can scan but when I try to use the app to scan documents that are in the scanner the app says that “this feature(scanning) is not supported by the selected printer”.   How do I make the scanner work?

[zoey7886]

@Ope42, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Scanner Issues with the HP DeskJet 2700! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing problems with scanning using the HP Smart app on your HP DeskJet 2700 printer, here are some steps you can follow to troubleshoot and resolve the issue:

Verify Printer Compatibility:

• First, ensure that your HP DeskJet 2700 is compatible with the scanning feature in the HP Smart app. Not all features are available on all printer models, so double-check its capabilities with the HP support resources or manual.

Install HP Printer Software:

• Make sure that you have installed the full HP printer software package, which may include additional drivers or functionalities that enhance scanning capabilities. This can often resolve compatibility issues with the HP Smart app.

Ensure Proper Connection:

• Confirm that the printer is properly connected to the network or to your mobile device. A stable connection is critical for accessing some features through the app.

Update Software and App:

• Check for any updates to the printer's firmware or the HP Smart app. Updates can fix bugs and improve functionality including scanning support.

Enable Webscan from EWS:

• Use the Embedded Web Server (EWS) to enable Webscan if supported by your printer model.
  • Open the embedded web server.
  • Go to the Settings tab.
  • Select Administrator Settings.
  • Enable Webscan and apply changes.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,